WORLD HOST - PRINCIPLES OF CUSTOMER SERVICE

WORLD HOST – PRINCIPLES OF CUSTOMER SERVICE

Course Duration

  • One day – 9-5pm

Awarding Body

  • World Host

Contents of Course

  • Identify customer needs and managing expectations
  • Importance of making a great first impression
  • Applying customer service skills within your role and sector
  • Communication skills to improve customer interactions
  • Leaving a lasting impression
  • Planning for professional development

Level/Eligibility

  • Level One/Open to all

Progression

  • Employment in customer service industry

Employability Skills

  • Teamwork
  • Communication
  • Time management
  • Critical thinking
  • Risk assessments
  • Planning / organisational skills
  • Improving judgement
  • Decision making skills
  • Customer Service skills

For further information on this course, please contact CORE Project.

Tel:  07801208217

Email: core@ashtoncentre.com

Facebook: https://www.facebook.com/coreproject1/

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